1Do I have to input my CDL data?
As stated in the FMCSA mandate CDL Requirements
, all producers of electronic logging devices have to ask for driver's CDL data to identify user and stop them from having several accounts. .
2How does the device decide what duty status to show?
The device records when the truck sets in motion and when it stops. The device will use only the status "Driving", all other status changes have to be made manually by the driver.
3What if I have made a mistake in my log? Can I edit it?
Yes, you can edit your logs as much as you need.
4Does Ezlogz support driving teams?
Yes, with Ezlogz app several or more drivers can access the app while one is behind the wheel. When in motion, the driver's account locks for safety purposes. In case the driving time was logged to someone else, the team members can reassign the drive time to another user.
5Does the device save records about my speed?
No, the ELD does not record the speed of the vehicle. Speed information is used only to change the status to "Driving". The device does not record any additional data about speed.
6Can I unplug the device in case I have to use a diagnostic port for maintenance?
Yes, you can unplug the device without being afraid of losing your data. It will not affect the ELD or information saved on it.
Just plug the device back once the maintenance is over.
7How do I upload the latest version of the Ezlogz app?
As a rule, your smartphone is pre-set to update all installed applications automatically, so you will always have access to the latest version. In case you have switched to manual updating, follow the instruction below to get the newest version.
- For Apple devices:
Go to "App Store" and choose "Updates". Tap on the "Update" button near the Ezlogz app and wait for it to update.
- For Android devices:
Go to "Google Play Market" and tap on the Ezlogz app to update it.
8What is the oldest log that I can edit?
The application allows viewing and editing logs made on the day plus the last 14seven days. However, the cloud saves 6 month of your activity logs as required by the FMCSA.
9In case I am not the admin of the group, and there is a mistake in my log, can I edit it?
Sure, you can suggest an edit for your log, and then your suggestions will be reviewed and taken care of.
10Why instead of showing my exact location, the app shows "N Miles to X City"?
The FMCSA mandate does not require the physical location of the drives and instructs ELD producers to show this information in a way that would not harm driver's privacy.
11Can I get an account without an email?
No. We need to have an email to extract the information on logs and other documents, change or reset password and be notified about changes in the app.
12What if I am pulled over for a roadside inspection?
Tap on the menu button on the app and choose "Inspection mode". All of the data needed for the inspector will be displayed on the screen.